| About Us Underwater World are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] underwaterworld [dot] co [dot] uk. Our Contact details: Phone: +44 (0) 1455 273089 |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment in the UK. If you are shopping from Europe or North America or anywhere else, a bank transfer is required. We accept all major credit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, snail mail or over the Internet. |
| Delivery Schedule We will normally deliver your order to you in 3-5 business days. If there is a longer delay we will inform you. If your requirement is urgent please contact us to check stock levels on 01455 273089. International deliveries take between 5-14 days depending on destination. |
| Back Orders If your item is not in stock, we will back order for you. If the lead time is over 3 days you will be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All products and shipping charges include VAT at 20%. |
| Credit Card Security All credit card numbers are encrypted through SSL when the order is placed using 256-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website. |
| Guarantee We guarantee your satisfaction. All of our products come with a Manufacturers 12 Month guarantee. This excludes AC Adapters which come with a 6-month guarantee. All returns are based on a repair or replace basis. |
| Reaching Us If you need to reach us, please email us on sales [at] underwaterworld [dot] co [dot] uk, alternatively, you can call on 01455 273089 (International +441455273089) or write to us at Sapcote Road, Stoney Stanton, Leicestershire, LE9 4DW, United Kingdom |
| Privacy Policy Underwater World does not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. All information received is used to, process customer orders and to send occasional promotional offers from Underwater World. The customer can select if they wish to receive these offers when placing an order |
| Returns Policy We guarantee your satisfaction. All of our products come with a minimum 12 months guarantee. All returns are based on a repair or replace basis. A 30% restocking charge is applied to all working goods returned for refund. Should you have any problems please contact us on +44 (0)1455 273089 Please make sure you send them back by RECORDED MAIL so that you can track if you so wish, or to submit a claim if they are subsequently lost. |